Shipping & Packaging
Shipping And Handling
At Drops of Heal, we offer free delivery (Royal Mail 48hr) for all orders over £75 in the UK, shipping charges apply for Europe/International orders.
UK orders under £75, Royal Mail 48 standard delivery is charged at £3.99. For your peace of mind, all orders are sent with proof of posting so you can track where your order is from start to finish. When your order is dispatched you will receive an email to notify you. It will also contain the tracking code for your order, which can be used at https://www.royalmail.com/track-your-item
We aim to dispatch all orders received by 3pm the same day Monday to Friday and expect to have all UK orders delivered within 3-4 working days. As our courier service only operates Monday to Friday, orders placed after 3pm on Fridays will be dispatched on Monday.
If you desperately want to reap the rewards of Drops of Heal, we also offer a Royal Mail Next Day Delivery service for £7.99. For next day delivery orders received before 1pm, we guarantee it will be in your hands the following day.
All orders are subject to items being in stock.
If you have a query about your order, please contact us with your order number at firstname.lastname@example.org.
Packaging our products
We have varied sizes of cardboard boxes that we use to package your products and we also reuse adequate boxes sent to us by our partners and distributors. Our boxes are strong yet recyclable and is filled with some recyclable wood wool to ensure your product is safe during the inevitable bumps on its journey to you.
Upon sealing your box, we use a strip of our eco-friendly Drops of Heal kraft sealing paper to provide optimal security for your shipment and to make your recycling experience seamless.
We are constantly on the lookout to improve our eco-friendliness and efficiency when it comes to giving you what you deserve.